Refund policy

This policy covers returns and refunds for orders placed on hephzihub market, including shoes, bags, and other listed goods. It is kept current and was last updated on the date shown above.

Items may be returned within the return window stated at checkout. Shoes and bags must be unworn, unused, and in their original condition, with tags and packaging intact where applicable.

To start an exchange or refund, contact support with your order details and a description of the item. Approved requests are refunded to the original payment method, and processing times depend on your bank or payment provider.